Call me an economist, but one of the things I love about graduation day is the sense of accomplishment in knowing that I’ve helped ship some high quality product.
In this view, our university’s job is to transform raw high school inputs into sharp, well-tempered, polished college outputs.
We don’t ask inputs about how they feel about this transformation. We believe the world will be better off for it, and they will be too. It’s just a question of welding in enough new material to fill any voids, and getting the heat treatment correctly calibrated. Not too soft, not too brittle.
The alternative view is that our students are our consumers. Our job is to maximize their consumer satisfaction. That’s an entirely different set of metrics.